Customer Satisfaction & Retention

Satisfaction research can help you identify key strengths and weaknesses as perceived by your customers and identify strategies to increase customer satisfaction and retention.

Don't forget your employees are customers too! APR can help you identify employee satisfaction levels which can help your company reduce turnover and increase retention among this important "customer" group. A combined employee and customer satisfaction study will provide an even better picture at how to improve employee satisfaction and ultimately your customers' satisfaction.