Like many industries, the financial services sector is transforming to serve customers’ needs across digital and brick-and-mortar touchpoints. APR’s staff are experts on mobile banking, customer satisfaction, and positioning studies across the finance and insurance industries. Get in touch to find out how we can help transform your marketing strategies to meet the needs of today’s digital customer.
“APR has a keen sense of what clients seek in a relationship. From the moment we started working with APR, I knew that our needs were important to them. Throughout the process that we undertook to launch a new financial service product, APR was there with us all along the way. What was especially important to us was the fact that when we needed something from APR, they returned our calls and emails almost immediately.”
– Warren Peltier, Partner, Fiat Money Center/Mortgage Group, LLC
Read Our Financial Services Case Studies
PIC Wisconsin Case Study
Current & Past Marketing Projects
- Bank Institute of America
- Cambridge State Bank
- Fiat Money Center
- Firstar Bank Milwaukee WI
- Iowa Capital Bank & Trust*
- Johnson Bank
- New Century Commercial Mortgage Division
- Orion Auto Insurance*
- PIC Wisconsin
- Society of Fundraising Executives
- Viking Insurance Madison WI*
- Waukesha County Finance Cooperative
- West Bend Savings Bank
- Wisconsin Bureau of Health Financing Services
- The Wisconsin Financial Partnership
- Wisconsin Municipal Mutual Insurance Company
*Dr. Peltier as Director of Research, Knupp & Watson, Inc.
Published Research on Banking
Our expertise also extends to applied academic research on the banking and financial services sector. Check out some of our recent publications.
Payne, E.M., Dahl, A.J., & Peltier, J.W. (2021) Digital servitization value co-creation framework for AI services: A research agenda for digital transformation in financial service ecosystems. Journal of Research in Interactive Marketing, forthcoming.
Payne, E.M., Peltier, J.W., & Barger, V.A. (2021) Enhancing the value co-creation process: Artificial intelligence and mobile banking service platforms. Journal of Research in Interactive Marketing,
Payne, E.M., Peltier, J.W., & Barger, V.A. (2018) Mobile banking and AI-enabled mobile banking: The differential effects of technological and non-technological factors on digital natives’ perceptions and behaviors. Journal of Research in Interactive Marketing, 12(3), 328-346.
Peltier, J.W., Dahl, A.J., Schibrowsky, J.E. (2016) Sequential loss of self-control: Exploring the antecedents and consequences of student credit card debt. Journal of Financial Services Marketing, 21(3), 167-181.
Lucretia, L., & Peltier, J.W. (2014) The effects of self-control failures on risky credit card usage. Marketing Management, 24(2), 149-161.
Peltier, J.W., Pomirleanu, N., Endres, M., & Markos, E. (2014) Psycho-social factors impacting credit acquisition and use by college students.