Want to gain a better understanding of your brand’s customer experience (CX)? Let us help identify key issues to help increase customer satisfaction, retention, and advocacy. Need on-going tracking of your Net Promoter Score (NPS)? We can help with on-going benchmarking and analysis that helps you understand what factors are most important to your customers’ satisfaction.
Learn how our Research-Pyramid approach can help your team identify long-term strategic improvement areas based on key strengths and weaknesses as perceived by your customers.
Internal Customers Matter Too! Are You Measuring Employee Satisfaction?
Don’t forget your employees are customers too! APR can help you identify employee satisfaction levels which can help your company reduce turnover and increase retention among this important “customer” group. A combined employee and customer satisfaction study will provide an even better picture at how to improve employee satisfaction and ultimately your customers’ satisfaction.